Frequently Asked Questions

Just call us or update the appointment in your online account. You may make changes up to 24 hours before appointment without incurring a charge. No cancellation fee if you cancel or re-schedule at least 24 hours before your appointment. If you cancel your cleaning within 24 hours of the scheduled time, we have to charge you a cancellation fee of $55. We understand there may be times when you have a change of plans, but we reserve a time especially for you. We appreciate your understanding.

All new accounts are required to have a valid credit/debit card on file for payment. However, if you wish to pay with check or cash, just let our office know. Payment can be made directly to the cleaner -or- if not at home, in a sealed envelope with company name written on the outside. If you are a “Subscription Plan Client”, also you have the option of mailing a check to our headquarters, pay directly via credit card, or pay directly via ACH bank transfer using the online payment method on the invoice we send out. We could also take your card information over the phone and charge it automatically on the invoice due date. However, we prefer you use the online payment method because we never see your credit card or bank information which helps to keep your information protected and secure.

Yes, it is! We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly our booking form has its own layer of 256-bit security. Third, our payment technology is provided by Stripe. Their SSL encrypted, PCL compliant system is completely secure and trusted by companies worldwide. You can read more about them on stripe.com. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very seriously.

We take your credit or debit card details at the time of booking however we will only collect payment after your cleaning service has been performed. We accept all major credit cards (including American Express) and debit cards for payment. A hold will be placed on your card the night before cleaning. This is not a charge and will drop off in 5-7 business days if the cleaning is not completed.

Service is available Monday thru Friday, 8:00am to 6:00pm. Office Hours are 8:30am to 5:00pm. We are closed on Saturdays and Sundays, except for Vacation Rental Turnover Services.

Once you have completed your online booking request you will immediately receive an email. This is there to reassure you that your booking request has gone through. We will then review the schedule of our best cleaning teams to see who is available to complete your house clean. After confirming availability, we'll be contact you to finalize and confirm your booking. We also send text message reminders to you before the clean, to make sure you don’t forget!

Booking can be accomplished in 60 seconds through our website using any computer or mobile device and clicking on the “Online Booking” button on the main page. You will be presented with a booking form. Just enter your property address, services desired, payment, and requested date/time of service. Alternatively, you can give us a call if you need help booking or there are any issues at all. We have a dedicated Customer Service Team, so just give them a call on 321-872-7007 or email us at support@321maid.com

A voucher may not cover all cost associated with a cleaning service. Therefore, we require a credit card be on file when redeeming a voucher to cover any additional cost.

We value our existing clients a lot! And from time to time we give them promotions/special coupons also. We give special deals for first time customers to give incentive to sign up for subscription plans regular services.

You can apply a coupon/gift card to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You cannot apply your coupon to past appointments that have already been completed.

You may choose “LOGIN” from the top menu. You will be presented with a login screen. Use the username and password you created during your initial booking.

You may change your password, service address, or credit card info by logging into your customer account: https://uscleaningservice.launch27.com/login and updating them.

You can submit a password change request on the customer login page: https://uscleaningservice.launch27.com/login

We have made it easy to book a cleaner with our flat-rate pricing based on your home Square Feet, the number of bedrooms and bathrooms in your home. That means you don’t need to try to work out how many hours it might take to make your home sparkle. To view our pricing go to our booking form and select your options. Your price will be displayed instantly at the bottom of the form, and if you like it just complete the rest of the form and enjoy your clean home! There are no surprises with our pricing. It’s as simple as that.

Yes, in order to give accurate "Flat" service price, we verify the size of your home ( Sq. Ft. of base area under a/c), number of bedrooms, and number of bathrooms with property public records. Booking price may be adjusted if any of those variables reported are not matching with reality.

We offer hourly services to customers who are looking to accomplish a task or a set of tasks that don’t necessarily fall under a complete house cleaning. • Need to have one bathroom cleaned thoroughly? • What about a kitchen? • Are you in a fix budget but need some cleaning help? • What if you just want help to organize a closet and your walls spot cleaned? • After-party clean up help? Hourly service is your answer! You can hire 1-3 maids for any amount of time to help you get the job done

In rare circumstances, we will need to switch a cleaning to a deep clean or hourly service. This only happens if the home needs a deep clean (instead of a standard cleaning) or is extremely large and does fall under the parameter of what we consider a custom home. Therefore, we strongly suggest selecting the Extra “1st Time/Deep Cleaning Package” if your home hasn’t had a professional cleaning in more than 4 or 5 weeks. We will only switch to a deep cleaning or hourly cleaning with your approval before we begin cleaning. If your home is larger than 4,000 SQ FT, please choose hourly rate to book, or give us a call for a custom pricing quote and we’ll work hard to make sure you get the best value on your cleanings.

A quote is calculated automatically for you using the online booking form. Select the size (Square Feet) of your home, the number of beds and baths you have, and any extra services you would like to add. The quote will automatically be generated for you. If you have any gift card, coupon or voucher codes, these may also be applied during the quote/booking process.

Yes, we do! If you book a subscription plan or recurring cleaning with us, you can get: • 5% discount for a monthly clean • 10% discount for every 3 weeks clean • 15% discount for every 2 weeks clean • 20% discount for every week clean

You have many options, and it is your choice, how you let us get access to clean your home (i.e: someone be at home, give key, hide key, key in lockbox, keypad lock, key with neighbor). Please arrange access for the cleaning team at time of booking or before the appointment date. If the team arrive to clean your home but nobody’s there, we will try multiple ways to reach you to gain access to your home. If we are unable to reach you, the cleaners will wait for a maximum of 30 minutes before leaving to their next appointment. You will be charged a $45 no-entry fee to cover for time and gas.

All schedule changes are handled directly with the company through support@uscleaningservice.com or calling 321-872-7007, not with the team that cleans the home. This helps avoid compromising to unavailable times since the team does not have full access to the company schedule system.

We love animals, but they don’t always love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements while we are in your home (i.e. travel crate or kennel). You can leave detailed pet instructions during the online scheduling process.

Of course you can! If you have got a particular product you would like us to use in your home, or a precious item you want us to avoid when dusting just include the information in your booking. We will then pass these details onto the crew.

You are under no obligation to tip, but have the option of doing so if you feel that you’ve received exceptional service. Our personnel are not permitted to solicit tips under any circumstances.

Most of our clients differ in their individual needs, so it is difficult to provide specific guidance. Typically, our clients schedule an initial 1st time deep cleaning of their home followed by one of our subscription plans: a weekly, bi-weekly (most popular), tri-weekly, or monthly cleaning appointment. By following this model, you can rest assured that your home is always clean and in top shape.

We make it easy for you! We bring all required products to give your home a great clean, vacuums, mop, bucket or step stool. If you’d like us to use a specific product, please let us know and leave it out for the cleaner to use. Alternatively, we can use green products if you would prefer, choose them on Extras!

After Renovation Final Cleanings (post construction cleanup) are different than normal cleans. If you have had your floors, walls, countertops, cabinets replaced; or if you have had your home painted; or room additions; we will need to quote you based on your specific needs. Please call our office to discuss with a representative @ 321-872-7007.

Yes, you can! Look at our booking form for a list of all “Extras” we offer. If you'd like something not shown, just email us at support@uscleaningservice.com or call 321-872-7007 to ask.

We offer five types of residential cleaning services, and in 4 of them you can easily get the price and booking online! With the other one, just call office for quote and more info. 1) Standard clean which is a “Regular Cleaning” that covers all the important areas of the house, perfect if you book any of the subscription plans regular cleanings with us. We only clean in one way! Always “detailed cleaning”! 2) “1st Time/Deep Cleaning Package”, which is a more in-depth clean which we recommend if it’s your initial service with us, or your house hasn’t been cleaned professionally in the last 4 or 5 weeks. 3) “Move in/Move out Cleaning Package”, which includes cleaning inside cabinets, appliances, and much more. 4) “Vacation Rentals Turnover Cleaning Package”, a service specifically designed for short-term hosts. Whether you host through Airbnb, FlipKey, HomeAway, or VRBO, we've got you and your guests covered. 5) “Final Remodel Cleaning” or post-construction clean-up, a very detail deep cleaning to bring your home back from construction. Call office for quote!

Yes! we offer a 100% satisfaction guarantee on our services. Customer satisfaction and quality is extremely important to us. If we ever fail to provide the level of service you deserve, contact us within 48 hours from the date the service has been completed, and we will return no later than 7 days to re-clean the area/item for free.

Yes, we are! U.S. Cleaning Service, llc is insured and bonded. We carry a $2 million aggregate general liability insurance. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 24 hours.

Yes, you can! We do a thorough national vetting to make sure we have top-notch crews. On top of that we’re always here to help resolve any issues. All our cleaners and maids are highly trained, background and reference checked, as well as insured and bonded.

You do not have to be home for your clean as long as your cleaner has proper directions for entering and exiting your home. Please input these instructions when booking your appointment.

You have many options and it is your choice: Give Key – Security of your home is our highest concern. Your key is kept in a safe at our office Hide Key – Some customers prefer to hide a key in a predetermined location prior to each visit. Lockbox – A lockbox is a small black box (commonly used by Realtors) that use a combination lock or keypad to securely store a key inside. Keypad – Some customers may have a digital keypad in place of a keyed door lock. Neighbor – Some customers may give a key to a neighbor with instructions to have the neighbor open the home upon our arrival. Just add instructions when you make your booking. On your first clean, we do like you to be home so you can show us around your property and point out any areas that you would like us to focus on, but we understand that isn’t always possible.

Sure, you will get the same team every time. However, we can only assign based on their availability. Unless someone is unwell or enjoying a well-deserved holiday from cleaning we will keep sending the team that you are comfortable and familiar with.